Facebook Ads Manager (incl. use of lookalike audiences)
We use the Facebook Ads Manager to place ads.
Features of Instagram are integrated on our Website.
We have configured the Instagram button on our Website so that it is disabled by default. If you activate the Instagram button (by clicking on it), the operators of Instagram can register that you are on our Website and where and can use this information for their purposes.
Some features of Twitter are integrated on our Website.
We use YouTube from Google to integrate videos.
We use Google DV360 on our Website. Display & Video 360 is a stand-alone integrated tool that supports the collaboration of advertising, media and data teams in end-to-end campaigns. There is an agreement with Google concerning the processing of data on behalf of Google, which you can find here: https://support.google.com/displayvideo/answer/7621162
For more information on how Google DV 360 uses data, please visit: https://support.google.com/displayvideo/topic/3528231?hl=deef_topic=9059505
We use the customer relationship management system (CRM) provided by Salesforce (SFDC Ireland Limited). Data that you make available to us via our website (e.g. as part of contact inquiries on our website) is stored within Salesforce’s CRM. The data is stored and processed on servers within the European Union. As Salesforce’s head office is located in the USA, it impossible to fully exclude data from being transmitted to the USA and, correspondingly, from being accessed by US authorities. By entering into the standard contractual clauses and binding internal data protection regulations (known as binding corporate rules), Salesforce undertakes to comply with an appropriate level of data protection, even when processing data outside Switzerland or the European Union.
Ricola maintains a media database for media professionals on its Website. For this purpose, we use the Data Asset Management Tool of Celum GmbH, in Linz, Austria. In order to download images, media professionals must provide their e-mail address, the purpose of use of the images, their first and last name, a telephone number, address, the medium or publication and the date of publication. We only use this information as far as it is necessary to administer our image rights.
We are happy to inform you about current topics concerning Ricola and our products via our newsletter. To send a newsletter we need your name, gender and e-mail address. You can enter both in the fields provided. After you have sent this data, you will receive an e-mail from us to the e-mail address you have provided, in which you must click on a confirmation link to verify the e-mail address you have provided.
Your data will only be used and stored by us for the purpose of sending the newsletter.
You can unsubscribe from the newsletter at any time and thus object to the further use of your data. You can unsubscribe from the mailing list at the end of a newsletter.
In our newsletters and other marketing e-mails, we also include, in part and to the extent permitted, visible and invisible image elements, the retrieval of which from our servers enables us to determine whether and when you have opened the e-mail, so that we can also measure and better understand how you use our offers and tailor them to you. You can block this in your e-mail program.
To send our newsletters we use the application "MailChimp", a service of The Rocket Science Group, LLC, in Atlanta, GA 30308, USA. Further information on data protection can be found here: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts
In order to address customer inquiries, complaints or comments submitted via the contact form on our website, we will use the personal data you have shared with us (such as your email address, your first and last name or your mailing address) to contact you.
The personal data you have shared with us will be used exclusively to respond to the inquiry, complaint or comment in question and will be deleted as soon as this personal data is no longer needed for the purpose for which it was collected.
If necessary, we will pass on the personal data you have shared with us to Ricola Group companies or our sales partner for the exclusive purpose of a statement.
Competitions on the Website and on social media
From time to time we conduct competitions. Your data will only be processed and stored by us for the purpose of the competition. The personal data will be deleted if it is no longer needed for the purpose for which it was collected. If we engage third parties to carry out a competition and pass on to them personal data that you have made available to us, we will conclude appropriate data processing agreements with them.
Duration of data storage
Unless otherwise stated, we store usage data or other personal data for as long as we deem it necessary or appropriate to comply with applicable laws or for as long as we deem it necessary for the purposes for which it is processed. We delete your data as soon as it is no longer needed and in any case after the legally prescribed maximum retention period has expired.
We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data from risks during data transmission and from third parties gaining knowledge of it. These are adapted to the current state of the art.
Subject to the fulfilment of the respective relevant legal requirements, you are entitled to the following rights
- Restriction of processing
- Data portability.
Furthermore, you have the right to object at any time to the processing based on your consent or our legitimate interests.
Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data, if we have an overriding interest in doing so (insofar as we are entitled to invoke this) or if we need it for the assertion of claims.
The exercise of such rights usually requires that you clearly prove your identity (e.g. by means of a copy of your identity card, where your identity is otherwise not clear or cannot be verified). To assert your rights, you can contact us at the address given above.
Moreover, you have the right to pursue your claim through the courts or to lodge a complaint with the competent data protection authority.
Version: 17 March 2023