5 Ways to Earn a Promotion in a Call Center

Dial P-R-O-M-O-T-I-O-N now!

Fact: The call center industry is one of the most fast-moving industries in the country. Employees easily come and go. It may seem unstable to most of you, but when you think about it, this is a good opportunity to let your skills and dedication standout until your Team Leader (TL) notices how hard you work. Patience is indeed a virtue, but there a few effective ways to get ahead in the game.

Master your job and be consistent in being a top performer.

Whether you're taking calls or answering emails, work hard to be great at what you do. Know everything about the job; your strengths and weaknesses. Make sure to be the better version of yourself every day.

Be a team player.

It's not always about you. No matter how much you want to climb the ladder, you need to learn how to work for your team–and not just for yourself. Offer help whenever someone needs it. A quick meal after a long day (or night) of working hard usually does the trick too!

Keep your communication lines open with your TL.

You don't need to be a Team Leader's pet to do this. It could be as simple as informing your boss about your progress and challenges as an agent and as a team. Knowing each other better is key to becoming stronger as a team. How about a Batangas road trip next Saturday, G?

Avoid unplanned leaves.

Sickness, family emergencies, and other unexpected events are part of life. Understandable. But on your part, you can avoid being sick by taking extra good care of yourself. For example, when you feel like your shift is starting to take a toll on your voice, have a drop of Ricola. It’s naturally soothing and great-tasting! No to ahem-filled shifts and yes to more aha-I-can-do-this office moments!

Keep on learning.

If you're eyeing for a certain position, know the basics and learn from your superiors. Surround yourself with people who are willing to share their knowledge with you. In return, don't hesitate to share what you know with other teammates and let them learn from you.

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