Privacy policy

Your privacy is very important to Ricola AG, a Swiss company (company no. CH-280.3.918.712-9) with its registered domicile at Baselstrasse 31, 4242 Laufen, Switzerland (“we” or “us”). We have established and implemented information and data handling practices for our Websites available at: (the “Websites”).

This privacy policy (the “Policy”) describes the practices that apply to our Websites. We have prepared the Policy in order to provide you with as much information as possible about our practices, so that you can make an informed decision about the extent of your use of our site. When we refer in this Privacy Policy to the "processing" of personal data, we mean any handling of personally identifiable information or personal data – for example, collecting, management, storing, using, transferring disclosing, deleting, accessing, etc.

How We Process Data

Using our Websites without registering

When you visit our Websites and we process usage data about your use of our Websites (the “Session Data”) such as how our Websites are navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Websites, the language and country preferences selected by our visitors, the types of browsers and computer operating systems used by our visitors and Internet Protocol ("IP") addresses from which our visitors connect to our site (meaning the address that identifies the device you use to connect to our site). We process Session Data to analyse the Internet traffic on our Websites and to improve the way our Websites function.

Using our Websites with registration

Our Websites offer various services such as online games, competitions and prize draws (the “Services”). To use the Services, you will have to register on one of the Websites. We will only process the information about you that you voluntarily share with us. Information you may share with us includes your name, e-mail address, mailing address, home or work telephone number, Session Data (the “Personal Data”).
If you decide to register with us, we may process the Personal Data for the purpose of managing and providing the Services offered on our Website, preventing the misuse of our Services and for market research and marketing by telephone, text messaging (sms), picture messaging (mms) and e-mails on products, initiatives and events of the Ricola group of companies, and to build individual and group profiles (profiling). Providing the Personal Data for direct marketing purposes is voluntary. As part of the registration process, we give you the opportunity to indicate whether or not you wish to receive any promotional information (opt-in). If you do not opt-in to receive the promotional information, we will not send the promotional information to you and even if you do opt in, you will have the opportunity at any time to opt out if you change your mind.

Using our Websites for Job Applications

Our Websites also include information on current job openings. If you decide to apply for a job opening you will have to provide us with your curriculum vitae (“CV”) and any related information via our Websites or by using the email addresses provided on the relevant Websites.
If you provide us with your CV and related information, we will use your CV and related information to evaluate your eligibility for a job opening. We will not confirm receipt of your CV, but we will let you know within a reasonable period of time whether you are eligible for a job opening. We will delete your CV and any other information provided during the job application process upon finally determining that you are not eligible for any job opening.
You are entirely responsible for all the information (including any CV) and communications you transmit to us. You must not provide inaccurate, out-of date and/or incomplete information about yourself. If you provide us with personal information of a third party, you are responsible for obtaining the explicit consent of such third party to the processing of the third party’s personal information for the purposes set out in this Policy.

How We Share Data

We may share any Personal Data with other members of the Ricola group of companies (“Affiliates”) for the purposes stated in this Policy and with third party service providers (the “Service Providers”) for obtaining professional, technical or organizational services that are functional to the managing of our Websites. The Affiliates and Service Providers will process the Personal Data as data processors on behalf of us. We will share with the Affiliates and Service Providers only that Personal Data that are necessary to the performance of their respective functions. The Affiliates and Service Providers will have to contractually agree to only process the Personal Data shared with them for the processing purposes specified above. If any recipients of the Personal Data are located in countries where data protection laws do not provide an equivalent level of protection to the laws in Switzerland or the European Economic Area, we will contractually ensure that Personal Data is processed with an equivalent level of protection as to the laws in Switzerland or the European Economic Area.
Your Personal Data may also be shared by us if we consider it necessary or appropriate to do so in order to comply with any applicable laws and regulations, in case of judicial proceedings, request by competent courts and authorities or other legal obligation, to protect or to defend our rights and property.

How We Use Cookies

In addition to processing Session Data, we may place a cookie on your computer or your mobile device. A cookie is a small computer file that our computer sends to your computer or mobile device and that your computer or mobile device sends back to us each time you use our Website. Cookies help us recognize you when you visit our Websites again. We use cookies to personalize and improve your individual viewing experiences on our Websites. For example, we use cookies to keep track of your use of our Website such as preferred country and language settings, gather data to improve the content of our Websites, provide information that may be of interest to you and improve the security of your experience with us. Most Internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. You may also delete any cookies from your computer or mobile device by using the relevant functionality of your browser. If you decide not to accept our cookies, you will not be able to view some information on our site or use some features designed to enhance your experience at our Websites.

How We Use Google Analytics

The Websites use “Google Analytics”, a software program provided by Google Inc. (“Google”). Google Analytics uses cookies and text files that are stored on your computer or mobile device to help analyse your use of the Websites. The information generated by the cookie about your use of the Websites (including your IP address) is sent to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the Websites, compiling reports on website activity for website operators and providing other website activity and internet related services. In addition, Google may also transfer this information to third parties if required by law or if third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by changing the settings on your browser. However, in this case, you may not be able to use all features of the Websites. [By using the Websites, you consent to the processing of data about you by Google in the manner described and for the aforementioned purpose.
Please note that we have chosen and activated the "IP – Anonymization" option when using Google Analytics on our Websites. This means that only shortened versions of IP addresses will be processed, in order to exclude a direct personal link to you.

How We Use Social Plugins and Links

Our Websites use social plugins (the “Plugins”) provided by social networks (e.g. and The Plugins are identifiable by the logo or the respective social network. The Plugins enable you to set bookmarks on these pages and share the bookmarks with other users of social networks.
When you visit a page of our Websites that contain Plugins, your browser establishes a direct connection to the social network servers. The embedded Plugins provide the social network with the information that you have accessed the corresponding page of our Websites. If you are logged into the social network, your visit can be assigned to your social network account. If you interact with the Plugins, for example by clicking the Facebook “Like-Button”, or entering a comment, the corresponding information is transmitted from your browser directly to the social network and stored by it. Even if you are not logged into the social network, there is a possibility that the Plugins will transmit your IP-address to the social network.
For information on the purpose and scope of data processing by the social network, as well as your rights in this respect, and setting options for protecting your privacy, please visit the social network website’s privacy policy. We have no influence on the data gathered by the Plugins.
Our Websites further provide links to other sites. When you click on one of these links, you are leaving our Websites and visiting another internet site that we do not control and for which we cannot be responsible.
You should carefully review the privacy statements or policies on any other internet site that you visit or social network because those privacy statements or policies will apply and may be very different from our Policy. For further information on Plugins and the privacy policy of the providers please click on the following links:

  • Facebook like/share button:
    Facebook, Inc., 1601 South California, Avenue, Palo Alto, CA 94304 USA;
  • You Tube button:
    Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA;

How We Protect Data

We maintain technical and organizational security procedures to maintain the security of your Personal Data and to safeguard your Personal Data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access. Our security procedures include contractual terms with Affiliates and any Service Providers to ensure that they protect the security and confidentiality of your Personal Data in accordance with our standards. However, please be aware that there are inherent risks in transmitting information by use of the Internet and other online or electronic transmission systems and that we cannot guarantee the security of information transmitted in this way.

How Long We Retain Data

We will retain your Personal Data for as long we consider it necessary or appropriate to do so in order to comply with applicable laws, or for as long as we consider it necessary for the purposes for which it is processed. We will delete your Personal Data when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth by applicable law.

How We Notify Changes to Our Privacy Policy

We may change this Policy from time to time. If we decide to change this Policy in a material way, we will post notice of the change on our Websites. If any proposed change is unacceptable to you, you may request to that we remove your Personal Data from our records.

How to Contact Us

If you have any questions or concerns about (a) access to Personal Data, (b) the processing of Personal Data, or (c) this Policy or our information handling practices, (d) with whom your Personal Data is shared, or if you need further assistance with respect to our Policy, you may contact us by regular mail or email as follows: Ricola AG, Baselstrasse 31, Postfach 130, 4242 Laufen, Switzerland, Switzerland, [[%3a%3f7%40oC%3a4%40%3d2%5d4%40%3e]]. We will attempt to respond to your questions or concerns promptly after we receive them.

Last updated: 2015-05-28